Artful subscription boxes are usually dispatched within ten working days from renewal/purchase, though there may on occasion be delays to the normal dispatch time due to supply issues that are out of our control, such as those caused by the Covid-19 pandemic. If we are aware that there is going to be a significant delay to delivery, we will contact our subscribers to let them know with as much advance notice as possible.
Please note that though all renewals take place on the 3rd of the relevant billing month, this is not when the Artful boxes are dispatched. The advised ten working days are to allow time for customer care to complete any renewal amendments, such as address changes, and for the warehouse to pack and dispatch every order.
The renewal months are; March, June, September, and December and the product schedule looks like this:
December - February. The same themed box runs throughout this period.
March - May. The same themed box runs throughout this period.
June - August. The same themed box runs throughout this period.
September - November. The same themed box runs throughout this period.
If you sign up to Artful and do not use the, 'Choose your 1st box' option during sign up, you will be sent the current quarter's theme which corresponds to the product schedule above i.e. if Watercolour is the theme between December and February, if you sign up during any of those months, that is the theme you will receive.
We use Royal Mail delivery should be attempted 3-5 working days after dispatch.
We use a tracked service and delivery is usually attempted within 4-8 working days. However, please be advised our carrier advises that shipments to some destinations may take up to 30 days so please leave up to 30 days before contacting our customer service team.
Will I have to pay a customs fee to receive my Artful order? From the 17th of January 2022 all orders will be shipped into the EU with the duties and taxes paid in advance by Ohh Deer. All you will pay is the value of the order, which is the item(s) plus the shipping charge. Orders to the rest of the world are shipped with the duties and taxes paid in advance by Ohh Deer.
Is the duty covered to all countries or are there exceptions?
There are 3 countries that we're unable to pre-pay all charges to either because a duty paid option is not currently available or the country levies an additional fee on all domestic imports to that destination. The countries in question are: Norway, Switzerland and Israel.
For further details on shipping, please follow the link below: