Yes, you can return your box to us by following the return procedure below. However, if something is wrong with your box upon being received (such as a damaged or missing item), please don’t hesitate to contact our customer service team who will be able to assist further.

[email protected]

You have 30 days from receiving your box to return for a refund. In order to receive a refund, the box must be unopened and in the same condition as it was when it was shipped.

Step 1 – Securely seal your subscription box, writing your full name and subscription number visibly on the box.

Step 2 – Post this back to our warehouse via 2nd class (obtaining proof of postage). We do not provide pre-paid return labels and postage to return the box back to us will have to be covered yourself.

Step 3 – Once we receive the box, a refund will be issued back to the original payment method which may take between 3-5 working days. Please allow for up to 14 working days for the returns to be processed by the team.


Ohh Deer Ltd, 3-6 The Rushes, Loughborough, Leicestershire, LE11 5BE