Yes, you can return your box to us by following the return procedure below. However, if something is wrong with your box upon being received (such as a damaged or missing item), please don’t hesitate to contact our customer service team who will be able to assist further.
You have 30 days from receiving your box to return for a refund. In order to receive a refund, the box must be unopened and in the same condition as it was when it was shipped.
Step 1 – Securely seal your subscription box, writing your full name and subscription number visibly on the box.
Step 2 – Post this back to our warehouse via 2nd class (obtaining proof of postage). We do not provide pre-paid return labels and postage to return the box back to us will have to be covered yourself.
Step 3 – Once we receive the box, a refund will be issued back to the original payment method which may take between 3-5 working days. Please allow for up to 14 working days for the returns to be processed by the team.
Ohh Deer Ltd, 3-6 The Rushes, Loughborough, Leicestershire, LE11 5BE