Art is subjective by nature and therefore, box themes won't always be to your taste. With that in mind, you can return that box and swap it for a different one! All we ask is that the box is unopened and as new, and that you return the box within 30 days. 

If the box arrives damaged or there is something missing, please do not return it. Instead, contact [email protected] and we will advise the best course of action.

Return process

Step 1 – Write a cover note which must include your full name, order number beginning 'AF' and the name of the box you would prefer in exchange and pop it in the box.

Step 2 – Post the box to the address below via your chosen delivery method ensuring that you obtain and retain a proof of posting receipt.
We do not provide pre-paid return labels or cover the cost of any return which is why we recommend retaining the proof of posting.

Step 3 – Once we receive the box, your exchange will be processed within 72 working hours at which point we will send you an email confirming the replacement box. 


Artful Returns
Unit 6, Hawker Business Park
Melton Road
Burton on the Wolds
LE12 5TQ