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What is Artful?
What will I receive in my box?
How does it work?
Which charity are you partnered with?
Do you do anything else other than Artful?
How can I make a complaint? The Ohh Deer Complaints Procedure
Payment Information & Gifting
When will I be billed?
Can I gift Artful?
Will my subscription auto-renew?
Why was my card declined?
My renewal payment has failed, what next?
Delivery & Returns Information
When will I receive my box?
Where do you deliver to?
Can I track my box?
Can I cancel my subscription box after it has been shipped?
Can I schedule when I'll receive a delivery?
I’ve missed the deadline for this quarter’s box. Can I still buy it?
What do I do if something is damaged in my box?
What should I do if there’s something missing from my box?
View all articles in “Delivery & Returns Information”
Managing Your Subscription
Can I have more than one subscription on my account?
How do I prevent my subscription from auto-renewing?
How do I update my information?
How do I cancel my subscription?
How to change your delivery address
How to cancel your Artful subscription
How to skip an Artful box
How to update your billing details
How to reactivate your Artful subscription