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General Information
6 articles
What is Artful? What's included?
Will my subscription auto-renew?
Do you do anything else other than Artful?
How to support our partnered Charity?
Complaints procedure
How does your Rewards program work?
Payment Information & Gifting
4 articles
When will I be billed?
Will my subscription auto-renew?
Can I gift Artful?
Why was my card declined?
Delivery & Returns Information
10 articles
When will I receive my box?
Is Artful available worldwide?
Can I cancel my subscription box after it has been shipped?
Can I schedule when I'll receive a delivery?
I’ve missed the deadline for this quarter’s box. Can I still buy it?
What do I do if something is damaged in my box?
There’s something missing from my box, what do I do?
My box hasn’t arrived. What should I do?
View all articles in “Delivery & Returns Information”
Managing Your Subscription
5 articles
My renewal payment has failed, what next?
Can I have more than one subscription on my account?
How do I prevent my subscription from auto-renewing?
How do change my account details?
How do I cancel my subscription?
User Guides
5 articles
How to change your delivery address
How to skip an Artful box
How to update your billing details
How to cancel your Artful subscription
How to reactivate your Artful subscription