What are you looking for?

General Information

• What is Artful? What's included?
• Will my subscription auto-renew?
• Do you do anything else other than Artful?
• How to support our partnered Charity?
• Complaints procedure
• How does your Rewards program work?

Payment Information & Gifting

• When will I be billed?
• Will my subscription auto-renew?
• Can I gift Artful?
• Why was my card declined?

Delivery & Returns Information

• When will I receive my box?
• Is Artful available worldwide?
• Can I cancel my subscription box after it has been shipped?
• Can I schedule when I'll receive a delivery?
• I’ve missed the deadline for this quarter’s box. Can I still buy it?
• What do I do if something is damaged in my box?
• There’s something missing from my box, what do I do?
• My box hasn’t arrived. What should I do?
• View all articles in “Delivery & Returns Information”

Managing Your Subscription

• My renewal payment has failed, what next?
• Can I have more than one subscription on my account?
• How do I prevent my subscription from auto-renewing?
• How do change my account details?
• How do I cancel my subscription?

User Guides

• How to change your delivery address
• How to skip an Artful box
• How to update your billing details
• How to cancel your Artful subscription
• How to reactivate your Artful subscription